Shipping & Returns

Shipping
All orders are dispatched within 1 business day and will take approximately 1-3 business days to metro location for Eastern States.

Pick ups (only available in Sydney)
If you select local pickup upon checkout, it takes 1-2 business days to process your order and you will be notified when it’s ready for pick up.

Pickup is available from our warehouse at:
Unit 10/390 Marion Street,
Condell Park, NSW 2200

We are open:
10-5pm Monday to Friday
10-4pm Saturday
Sunday closed

Polyurethane items
We do not bend or fold our items when we send them out. However, if you do receive your lip that is distorted because of shipping, do not panic. Please use a heat gun on the affected area and bend it back into shape. Our Polyurethane (PU) lips have qualities that allows for bend and flex. This process is also possible by leaving it out in the sun for a couple ours prior to fitting.

Maxton Design items
We do not bend or fold our items when we send them out. Maxton Design items are made from ABS material and we carefully pack these to avoid any damage during transit.

Shipping Damage
Dubhaus carefully packs and checks all products prior to shipping. However, damages may still occur due to mishandling from couriers. When this happens, please record the damage along with photo evidence and send us within 24 hours. We have insurance in place to cover these instances. If found to be shipping damage Dubhaus will resend out a replacement if there is still any in stock, if the item is not in stock Dubhaus will provide a refund.

Returns
Please make your selection carefully as we are unable to provide a refund or exchange for change of mind or an incorrect purchase.

We allow our customers to return their purchase within 5 days of receipt if you are not satisfied with the fitment & quality for its intended model. The item must be still in its original packaging.

All approved items must be returned to Dubhaus unopened and unused. Correct packaging must be used when sending the item back. Dubhaus will not refund any items that have been damaged during transit on their return. Once the item has been received by Dubhaus in satisfactory condition, Dubhaus will only refund the cost of the item minus 20% restocking fee not including shipping costs if this is due change of mind or an incorrect purchase.