Shipping & Returns

Shipping
All orders are dispatched within 1-2 business days. Please allow extra delivery time to rural locations.

Pick-ups (only available in Sydney)
If you select local pickup upon checkout, it takes 1-2 business days to process your order and you will be notified when it’s ready for pick up.

Pickup is available from our warehouse at:
Unit 38/390 Marion Street,
Condell Park, NSW 2200

We are open:
10 am - 5 pm Monday to Thursday
10 am - 4 pm Friday & Saturday
Sunday closed

Polyurethane items
We do not bend or fold our items when we send them out. However, if you do receive your lip that is distorted because of shipping, do not panic. Please use a heat gun on the affected area and bend it back into shape. Our Polyurethane (PU) lips have qualities that allow for bend and flex. This process is also possible by leaving it out in the sun for a couple hours prior to fitting.

Maxton Design items
We do not bend or fold our items when we send them out. Maxton Design items are made from ABS material and we carefully pack these to avoid any damage during transit. If you see scratches on your item, please don’t panic. All items are sent with a thin plastic film that needs to be removed prior to fitting.

Shipping Damage
Dubhaus carefully packs and checks all products prior to shipping. However, damages may still occur due to mishandling from couriers. When this happens, please record the damage along with photo evidence and send us within 24 hours. We have insurance in place to cover these instances. If found to be shipping damage Dubhaus will resend out a replacement if there is still any in stock, if the item is not in stock Dubhaus will provide a refund.

Returns
Please make your selection carefully as we are unable to provide a refund or exchange for a change of mind or an incorrect purchase.

We allow our customers to return their purchase within 5 days of receipt if they are not satisfied with the fitment & quality of its intended model. The item must be still in its original packaging.

All approved items must be returned to Dubhaus unopened and unused. Correct packaging must be used when sending the item back. Dubhaus will not refund any items that have been damaged during transit on their return. Once the item has been received by Dubhaus in satisfactory condition, Dubhaus will only refund the cost of the item minus a 20% restocking fee not including shipping costs if this is due to change of mind or an incorrect purchase.

To start a return, please click here.